Logistic Specialist

Inbound and Outbound Transportation:

• Arrange inbound and outbound transportation in accordance with the operating model and terms & conditions (e.g., Incoterms).
• Expediting and tracking shipments, with particular focus on critical breakdown orders
• Provide information and support to stakeholders regarding operational logistics and possibilities.
• Maintain close communication with customs agents and carriers in global and local logistics operations.
• Coordinate and monitor the activities of third parties, such as customs brokers and carriers, to mitigate any risks to the company.
• Working in line with Metso global transportation framework agreements for both international and domestic freight movements.​
• Adhering to Metso global policies, procedures and guidelines, legal requirements, trade compliance regulations, and ethical standards.​
• Highlight risks where foreseeable and mitigate them where possible.​

Import and Export Formalities:

• Ensure local import and export customs compliance is established and maintained in accordance with global, local regulations and Metso's global/regional guidelines.
• Oversee logistics operations, ensuring compliance with legal requirements set by local governmental authorities.
• Maintain electronic records of each import/export transaction, ensuring that all information declared to customs authorities is accurate.
• Resolve issues related to inbound and outbound shipments, ensuring compliance with applicable import and export laws.
• Ensure all logistics documentation is accurate and complete for transportation.
• Obtain missing or requested information and facilitate documentation corrections from customs brokers to support customs clearance.

Monitoring, Follow-Up, and Proactive Communication:

• Perform daily follow-up on inbound and outbound shipments, coordinating with the customs brokers and carriers for release, and monitoring the shipment until it reaches the customer site.
• Make records and issue relevant documentation from company’s ERP system for customers.
• Generate and review daily reports on outbound and inbound shipments.
• Oversee shipping and loading activities, ensuring adherence to terms & conditions (e.g., Incoterms).
• Provide operational support for warehouse functions and address product quality issues related to warehouse operations.

Quality Control and Claims Handling:

• Manage product quality inspections during inbound goods receiving and address potential claims with shippers in alignment with other functions.
• Handle customer claims and implement corrective and preventive actions in collaboration with internal and external stakeholders.
• Coordinate warranty and claim processes to ensure customer satisfaction and timely resolution in collaboration with internal departments.
• Collaborate with specific Business Lines for product quality and inspection-related support.
• Participate in projects related to warehouse operations.

Expenses management and Record-Keeping

• Keep accurate records of all expenses related to customs clearance (duties, fees, etc.), third-party payments and carrier costs.
• Ensure timely and proactive processing of payments to third party vendors (e.g. customs temporary warehouse, etc.) and carriers.
• Monitor and report on logistics expenses, identifying opportunities for cost savings.
• Collaborate with finance/accountant teams to ensure expenses are done on-time, properly documented and reconciled.

Key performance indicators

• On-Time Delivery (OTD): Ensure that all shipments are delivered to customers on or before the promised date.
• Delivery In-Full (DIF): Maintain a Delivery in Full rate as higher as possible, ensuring that all orders are delivered with complete quantities.
• Customs compliance: Achieve 100% compliance with local and international customs regulations, with no penalties or delays due to non-compliance.
• Record, control and report KPIs of customs brokers and carriers