Be a part of a revolutionary change.
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Your day-to-day:
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Oversee the execution of the IQOS consumers’ program, ensuring smooth customer experience in programs’ performance.
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Manage inventory levels & logistics, coordination with third-party service
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Develop and refine processes & activities to increase customer awareness, engagement, and lead-to-purchase conversion.
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Monitor the performance of the programs, ensuring KPIs (e.g., conversion rates, return rates, customer satisfaction) are met. Implement quality checks to ensure all tools are in good condition.
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Communicate programs’ updates, results, and challenges to upper management and other stakeholders.
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Collaborate with sales, marketing, digital and customer service teams to promote the programs and ensure consistency in messaging.
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Management of digital HyperCare follow-up process and implement new changes in HyperCare.
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Timely review and react to all appeals from Users.
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Coordinate with IT to ensure the CRM system effectively tracks programs’ activity.
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Troubleshoot technical issues, ensuring smooth integration of program data into the customer database.
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Train retail and customer care staff on the proper procedures for offering programs and engaging customers.
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Provide ongoing support and troubleshooting for staff when challenges arise in implementing the programs.
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Proactively seek feedback from both customers and internal teams to identify areas for improving the programs.
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Regularly update processes based on customer feedback and operational efficiencies.
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Implement programs’ mechanic in other channels.
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Ensure the programs adheres to company policies, legal regulations, and data privacy standards.
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Mitigate risks by ensuring customers clearly understand the terms and conditions of borrowing.
Who we're looking for:
- At least 2 years of relevant experience in one or more of the following industries: FMCG, consumer electronics, financial services, technology, telecommunications, or marketing/research agency.
- At least 1 year of experience in consumer insights and research.
Proven ability to apply structured thinking and analytical methods to complex and ambiguous problems. - Strong written and verbal communication skills, particularly the ability to present and organize information concisely and logically.
- Demonstrated ability to work and adapt in a fast-paced environment by managing multiple tasks, conflicting priorities, numerous stakeholders, and tight deadlines.
- English at Upper-Intermediate level or higher.
- Advanced knowledge of MS Office.
What we offer:
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An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
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An opportunity to build an international career and for cross-functional moves.
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Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more.
Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 9 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to highest working standards.