
RIXOS PRESIDENT HOTEL ASTANA
Reservation agent
Не указана
- Прием и распределение звонков
- Поддержка работы офиса
- Входящая корреспонденция
- Customer Service
- исполнение поручений руководителя
- Time management
- MS Office
- исходящая корреспонденция
- Английский — B2 — Средне-продвинутый
We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs.
Reservation Agent Responsibilities:
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.
Reservation Agent Requirements:
- High school diploma.
- Experience working in sales or public relations, preferably in the hospitality or travel industries.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft Office Suite.
- Data entry experience.
- Flexible working hours.
Working conditions:
- The stable salary, social and pension assignments, registration for work according to the Labor Code of RK.
- Holiday - 24 days.
- 5 day working week, the 8th hour working day.
- transportation, medical insurance and meal