The ITMS Technical Representative will serve as the main technical liaison for the ITMS project in Uganda, ensuring effective implementation, operation, and support of ITMS technology solutions.
Key responsibilities:
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technical support and Implementation;
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oversee deployment and configuration of ITMS solutions:
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provide technical support and troubleshoot issues.
Client engagement:
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serve as the primary contact for technical queries;
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supervise after training sessions and assist in gathering of stakeholders feedback for local product development team.
Project management:
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collaborate with the Project Manager on deliverables;
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monitor project timelines and maintain documentation;
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be an advisor for the local on-field teams on installation, calibration, setting up tasks (as internal teams, as for subcontractor).
Quality assurance:
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conduct system checks and audits:
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recommend enhancements for reliability and security.
Stakeholder coordination:
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coordinate with local teams, vendors, and international ITMS teams.
Educational background:
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bachelor’s degree in computer science, IT, or related field.
Technical expertise:
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proficient in IT systems deployment, networking, and troubleshooting;
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knowledge of database management and cloud technologies.
Professional experience:
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minimum 3 years in technical roles, preferably in IT projects.
Soft skills:
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strong communication, organizational, and problem-solving skills.
Additional requirements:
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willingness to travel within Uganda;
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fluency in English.
Performance indicators:
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timeliness in resolving issues;
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client satisfaction scores;
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adherence to project deadlines;
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quality of technical documentation.