Заместитель директора службы сервиса и рекламаций

Duties:​​​​​​

• participation in brand development through service channel at the headquarters level
• development of the brand through the after-sales service channel in the local region in accordance with the development plan
• relationships with key partners, development of the call center in accordance with the brand strategy
• development of service partners (technical support, customer relationships)
• monitoring the work of service partners, motivation, KPI
• local spare parts inventory planning
• reduction of costs from the write-off of non-repairable goods
• incoming control of goods delivered for the local market together with logistics and warehouse staff
• feedback on production through the quality department, improvement of the quality of supplied goods, adaptation of goods based by feedback from consumers and service\trade partners

Requirements:

• Higher education (engineering education is an advantage)
• Previous experience in similar positions in after sales department ( household appliances is a strong advantage)
• Knowledge of English language at least on B2 level
• Excellent presentation and communication skills
• Personal qualities: active, strategic thinking, high performance, energetic, positive attitude, target driven, high level of self-organization

We offer:

- Competitive salary

- Quarterly bonus

- Mobile phone compensation

- Medical insurance

- Educational programs