Responsibilities:
- Customer support in chats.
- Respectful and friendly interaction with customers, adhering to the established communication tone.
- Entering and updating customer data in the CRM system.
- Completing tasks within set deadlines (e.g., responding to chats within X minutes).
- Participating in training programs and workshops organized by the company to maintain a high level of knowledge and skills.
- Contributing to discussions and implementing improvements in support processes.
Ensuring a stable internet connection while working remotely.
Requirements:
- Fluent command of Turkish and English, both spoken and written.
- Experience in customer communication (customer support, call center, telemarketing, etc.).
- Proficient computer skills and fast typing speed.
- Ability to articulate thoughts clearly and concisely.
- High level of empathy and the ability to find an individual approach to customers.
- Responsibility, discipline, and attention to detail. Willingness to learn and develop professional skills.
- Ability to work remotely: capability to organize a workspace, equipment, and effectively manage time
What We Offer?
- Work schedule: shift floating schedule 5/2 or 2/2. There are night shifts.
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Work format: remote.
- Competitive salary and performance-based bonuses.
- Paid training to help you get started successfully.