Soluxe Hotel Moscow, a five star hotel conveniently located in one of the greenest areas of Moscow, 5 minutes from the Botanic Garden metro station, is looking for Reservations & Guest Service Agent to deal with incoming rooms’ reservations and enquiries to ensure guest satisfaction and to adhere to all brand standards.
Key responsibilities:
- dealing with all incoming rooms’ reservations and ensure that bookings are managed properly to maximize sales, occupancy and revenue
- controlling the availability of rooms, rooms types, accuracy of room count and rate categories
- maximizing occupancy, revenue and average rate while maintaining high service standards
- maintaining inter-departmental relationships to ensure seamless customer service special guest needs, amenities and other requests are met
Requirements:
- well-developed communication skills
- demonstrated ability to interact with customers, colleagues and third parties that reflects highly on the hotel, the brand and the Company
- organizational skills
- is energetic, initiative and reliable, focused on the details
- Diploma or degree in hospitality is preferred, but not required
- Opera Property Management System experience is welcome and preferred, but not required;
- is proficient in English and in the use of MS Office
- experience of 0,5 year of work in the hotel is preferred, but not required
Working conditions:
- 5/2 or 2/2 working schedule, flexible day offs
- official employment, compliance with labor laws
- free medical check-up, meal and uniform
- medical insurance
- trainings and workshops in the related area according to areas of development
Become a part of Soluxe Hotel Moscow team and get a wonderful work experience in our unique hotel, where sincere hospitality is based on a combination of traditional oriental culture and international experience in hotel business.