Support Specialist L2

A company that develops and supports highly loaded projects for large companies, including world-renowned ones, the bulk of which are B2B solutions of entertainment, gaming and sports themes, is looking for a Support Specialist L2 (Middle)

Responsibilities:

• Consulting partners in internal channels

• Debugging / integration of API

• Troubleshooting technical bugs

• Product performance monitoring via tools (Grafana, Kibana).

• Handling problem/bug reports

• Keeping our internal knowledge base up to date

• Incident reporting

What experience and knowledge the candidate needs:

• English level from B2. Excellent spoken and written skills is a must;

• Russian level from B2;

• Minimal 1 years of experience on a similar position;

• Web-based applications support experience;

• Knowledge of MS Exchange, MS Office365 and MS Outlook;

• Experience with Jira and Confluence;

• Experience with application logs investigation and interpretation(Kibana, Grafana);

• Bachelor’s degree in Computer Science, Information Technology, Engineering or related field;

Would be an advantage:

• Cloud services support experience;

• Understanding of CRM / ERP / Business applications;

• Experience in technical documents writing;

• Familiar with XML and JSON data formats, REST architecture;

• Knowledge of HTML, CSS, SQL;

• Experience with Postman.Responsibilities:Provide the 2nd line of application technical support for the gambling company;

• Directly collaborate and integrate with the technology partners and customers;

• Communicate internally with project management, development, QA and CSM teams;

• Report bugs and improvements into product;

• Expand company’s support knowledge base;

Soft skills:

• Strong analytical;

• Troubleshooting and problem-solving;

• Self-knowledged and open-minded.