Client manager

Russian native speaker, readiness to work at office in Dubai

Responsibilities:

• Comprehensive client support at all interaction stages: from onboarding to active service.
• Coordinating the KYC/AML processes, ensuring timely and accurate documentation collection.
• Preparing client cases ("pre-packaging") for internal teams (compliance, onboarding).
• Effective communication between clients and internal departments (sales, operations, compliance).
• Maintaining and regularly updating client data in the CRM system: statuses, interactions, planned activities.
• Building and maintaining trusting relationships with clients, proactive support, and regular interaction.
• Analyzing the client base to identify opportunities for upselling and cross-selling based on segmentation and behavioral analysis.
• Prompt resolution of client issues and inquiries.
• Supporting business development teams: meeting preparation, product adaptation to client needs, and further support.
• Preparing client presentations and product descriptions upon request.
• Monitoring compliance with client processes and internal SLAs.
• Participating in the collection and analysis of feedback to improve client experience, interacting with product and operational teams.
• Ensuring accuracy and cleanliness of CRM data, participating in regular audits.
• Making suggestions to optimize service processes and internal tools.

Candidate requirements:

• Experience in client service or client management.
• Knowledge of KYC/AML processes.
• Excellent communication and negotiation skills.
• High-level proficiency with CRM systems.
• Ability to work in a team and coordinate the work of different departments.
• Analytical skills and the ability to identify client needs.
• Proactive and client-oriented approach.

Working conditions:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career growth.
• Modern office and friendly team.
• Official employment and social benefits package.