Premium Client Manager (Turkey)

• Customer support in chats;
• Respectful and friendly interaction with customers, adhering to the established communication tone;
• Entering and updating customer data in the CRM system;
• Completing tasks within set deadlines (e.g., responding to chats within X minutes);
• Participating in training programs and workshops organized by the company to maintain a high level of knowledge and skills;
• Contributing to discussions and implementing improvements in support processes;
• Ensuring a stable internet connection while working remotely.

Requirements:

• Fluent command of Turkish and English, both spoken and written;
• Experience in customer communication (customer support, call center, telemarketing, etc.);
• Proficient computer skills and fast typing speed;
• Ability to articulate thoughts clearly and concisely;
• High level of empathy and the ability to find an individual approach to customers;
• Responsibility, discipline, and attention to detail. Willingness to learn and develop professional skills;
• Ability to work remotely: capability to organize a workspace, equipment, and effectively manage time.

Conditions:

Decent level of income: Salary - fix + KPI;
Completely remote work;
schedule: 5/2, 2/2;
Friendly team.