After Sales Technical Support Engineer

Collect and analyze all production line after sales claim data, find the product quality problem, and feedback to headquarter to improve it

To be the interface of after sales partner and headquarter, collect defect samples, software logs, OBA inspection, first return batch quality check, critical case technical support etc.

Cost control: RMA issues for defect unit, defect parts analysis. Fake inspection and NTF judgment.

Technical related tools and Software implemented: release and check the performance for new Hardware or software tools.

Based on the new product launch schedule to prepare and release documents to local service partner.

Technical evaluation for service partner and engineer: engineer qualification evaluation, daily test, and new service partner technical capability evaluation etc.

Technical Training, documents translation & other temporary work assigned by team leader.

Two years or above phone or electrical devices technical support experience.

Fluent English for daily communication, email, report. (Chinese would be an advantage).

Strong self-motivation, positive attitude and strong sense of responsibility.

Strong executive ability, able to carry out related tasks.

Strong analytical skills and logical thinking.

Region business trip can be accepted.

Proficient in using Excel, PPT and other data analysis and reporting tools.

Competitive salary + annual bonus;

Сomfortable office near the metro station;

Health insurance;

Work with a global developer and manufacturer of consumer electronics and related software team.