Ресепшионист / Front Office Agent

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• Perform all check-in and check-out tasks
• Manage inhouse and arrival reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Perform any other works as and when assigned by the management.

Требования:

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication skills in Kazakh, Russian and English languages.
• Degree in hotel management is a plus