We are a fast-growing iGaming company with over 3 years of successful operations and a team of 1,000+ professionals. Our portfolio includes 8 major projects operating in Tier 1–3 markets, serving thousands of active players worldwide. 🌍
We value top-tier specialists, which allows us to streamline processes and expand successfully into new markets. 🚀
We are looking for a Chief Commercial Officer (CCO) to lead our retention and CRM strategies, drive customer loyalty, and maximize player lifetime value across all our brands.
What You’ll Do
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Develop and implement retention strategies across all company brands.
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Lead and oversee VIP management programs.
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Design and monitor loyalty programs, CRM campaigns, and personalized offers.
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Collaborate with marketing and product teams to increase LTV and ARPU.
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Implement player segmentation tools and automate communications (email, push, SMS, in-app).
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Lead and mentor a team of CRM/Retention Managers, promoting best practices.
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Analyze key retention and engagement metrics (Churn, DAU/MAU, campaign ROI).
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Optimize bonus policies to balance profitability and player retention.
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Monitor KPI achievement across all projects in terms of retention and loyalty.
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Negotiate with game providers and partners to secure better collaboration terms and maximize value.
What We’re Looking For
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Proven leadership experience in iGaming, Gambling, or Betting.
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Deep understanding of retention marketing and player behavior.
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Strong knowledge of CRM systems and analytics tools (Braze, Optimove, Emarsys, etc.).
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Experience in building and scaling retention strategies.
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Exceptional analytical, strategic, and leadership skills.
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Excellent communication and team management abilities.
Why Join Us
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Paid vacation, sick leave, and holiday gifts 🌴🎁
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Competitive salary and performance bonuses 💰
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Internal knowledge-sharing events and professional development opportunities 🎓
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Open, collaborative environment with no micromanagement ✨
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A culture of innovation, collaboration, and growth 🚀
We are committed to helping our team grow professionally while building the best iGaming experience for our players. Join us and make a real impact!