Payment Operation Specialist

Our team is developing a payment gateway called UpGate, which enables the acceptance of payments from users on behalf of merchants, as well as transfers of funds from merchants to users

Requirements:

• Minimum 1 year in operations within an IT, payments, or fintech company.

• Strong focus on data accuracy and document verification.

• Excellent written communication skills for effective coordination with acquirers and internal teams.

• Proactive and self-driven approach to move deals forward quickly and ensure efficient merchant onboarding.

• Basic understanding of payment processing, MIDs, acquirers, and high-risk merchant categories.

• Confident working with CRMs, document management systems, and email communication workflows.

Responsibilities:

• Precheck Coordination: Prepare and send pre-check requests to acquirers, presenting merchant profiles and documentation to confirm whether a Merchant Identification (MID) can be opened.

• Merchant Profiling: Review and validate merchant information, ensuring all supporting documents and compliance requirements are met before submission.

• Acquirer Communication: Maintain clear and professional communication with acquiring banks and PSPs to expedite approvals and clarify requirements.

• Onboarding Support: Once pre-checks are approved, assist merchants in completing onboarding processes, including application forms and KYC/KYB documentation.

• Process Optimization: Identify bottlenecks in merchant onboarding and proactively suggest improvements to speed up deal flow.

• Cross-Team Collaboration: Work closely with the sales, CSM and partnership teams to ensure accurate and timely delivery of merchant data and operational updates