Nekki is a game development studio, the creator of Shadow Fight Arena, Shadow Fight 3, Shadow Fight 2, 11×11, and Vector. The total number of registered users for our games exceeds 1 billion worldwide. We develop and release games for PC, consoles, and mobile platforms.
We are looking for Technical Support to join the Shadow Fight 3 and Shadow Fight 4 team.
Shadow Fight 3 is a 3D fighting game for mobile with RPG elements and a loyal fanbase around the world. We have a strong technical base that helps us create fun and varied gameplay. You’ll be working with our internal systems and helping to improve them.
Shadow Fight 4: Arena is the first mobile fighting game featuring real-time synchronous PvP alongside PvE, including a social system where players can make friends and duel with them.
Responsibilities:
-
Handling incoming player requests via the HelpShift ticketing system
-
Collecting, analyzing, and forwarding bug reports and project issues to the development team
-
Working with logs and in-game tools
-
Collaborating with QA and development teams
-
Supporting and improving the work environment and maintaining relevant documentation
What we are looking for:
-
At least 1 year of experience in technical support
-
Previous experience in game development
-
Excellent communication skills: strong written Russian and English, ability to communicate with users politely and effectively
-
Gaming experience and a passion for the industry
-
Basic understanding of mobile applications and the development process
-
Ability to organize workload and prioritize tasks
-
Strong interpersonal skills, stress resistance, and attention to detail
What would be a plus:
-
Familiarity with HelpShift
We offer:
-
Work Schedule: 5 days a week, with Saturday and Sunday as mandatory workdays. Upon joining, you can choose your two fixed days off from Monday to Friday. National holidays do not affect the set schedule
- A great team with a friendly, informal work environment where we share interests, play video games together, and organize internal events (game jams, tournaments, and meetups)
— Opportunities for professional development, including participation in specialized conferences and educational events
— Work remotely from anywhere. Working hours: 10 AM – 7 PM (GMT+3, including a 1-hour break), with the option to adjust
— Support for personal growth: English courses, psychologist sessions and various educational programs
— Internal coins you can collect and exchange for unique merch in our store
If you don’t hear from us within 7-10 days, it means we won’t be moving forward with your application this time. We truly appreciate your interest in our company and the time you took to apply. Thank you!