Customer Service Executive

We are looking for Customer Service Executive.

Daily responsibilities will include:

• Responding to live chat inquiries with speed, clarity, and empathy
• Handling email support tickets from simple questions to complex requests
• Managing KYC (Know Your Customer) verifications for new user registrations
• Ensuring all documentation submitted is accurate and compliant
• Providing clear updates on account status or verification issues
• Preparing and submitting daily support and KYC reports to your team lead
• Logging all customer interactions and feedback into our CRM
• Collaborating with other departments to escalate and resolve issues

Who We’re Looking For:

• Fluent in Russian and English (spoken and written)
• Comfortable handling both chat and email communication channels
• Detail-oriented and quick to learn support systems and procedures
• Understands or is open to learning about KYC/verification processes
• Comfortable using spreadsheets or reporting tools for daily reporting
• Calm under pressure and able to multitask efficiently
• Strong communication and people skills
• Willing to work on rotational shifts, weekends, and public holidays as needed