Оператор в Applainces repair

Responsibilities:

• Handle incoming calls and manage clients from start to resolution

• Schedule and optimize technician routes

• Maintain full control over all active jobs (no delays, no missed steps)

• Communicate with insurance companies (calls + written communication)

• Maintain accurate CRM records

• Prepare reports for insurance

• Source parts and coordinate with suppliers

• Coordinate between client, technician, and insurance

• Execute tasks from management without constant follow-up

Short note

This version is intentionally strict:

• filters weak English immediately

• checks real thinking, not just resume

• reduces noise in responses significantly

If needed, I can add:

• live-call script (to test them in 3 minutes)

• scoring system to rank candidates objectively

Requirements:

• English B2+ minimum (C1 preferred)

• clear, confident, natural communication

• Experience:

• call center / dispatch / customer support / coordinator

• Strong skills in:

• CRM systems

• Google Docs / Sheets

• Excel

• Ability to multitask under pressure

• High level of responsibility and independence

Important:

If you:

• respond slowly

• lose track of tasks

• cannot handle pressure

— do not apply.

Conditions:

• Fully remote
• 8-hour workday
• High workload (this is not a low-activity position)
• Overtime paid at 1.5x
• Growth to senior operator / manager
• Salary increase based on performance