Responsibilities
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Manage and develop partner service capabilities, monitor service performance and effectiveness, ensure achievement of annual service targets, and continuously improve partner service standards;
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Conduct regular visits to regional dealers, organize meetings, seminars, and other activities with regional partners, and review business plans;
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Be responsible for the development, implementation, and evaluation of after-sales service projects;
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Ensure service network quality through timely training, provision of tools, and other supporting materials;
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Monitor regional customer satisfaction (NPS), support partners in timely resolution of customer complaints, and manage authorization and brand reputation;
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Coordinate spare parts supply in close cooperation with the supply chain team and improve parts service performance;
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Support regional after-sales operations and implementation of service campaigns;
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Assist in resolving end-customer issues by coordinating resources promptly and developing action plans for emergencies and customer problem resolution;
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Perform additional tasks assigned by direct supervisors.
Requirements
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Higher education (Bachelor’s degree or above);
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Minimum 3 years of experience in automotive maintenance/service or similar experience with OEM manufacturers or equipment producers;
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Strong understanding of electrical diagrams and diagnostic tools;
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English proficiency sufficient for daily professional communication (English as a working language).