Director of Franchise Operations

This is not a comfortable job. This is a leadership role with full responsibility for franchise performance.

If you are looking for stability, slow pace, or “supportive environment” - do not apply.

What You Will Own

You will run the franchise network like a business inside the business.

Full operational control of franchisees
Revenue growth across the network
Accountability for underperforming locations
Conflict resolution and decision making
Hiring and managing internal team

No excuses. Only numbers.

What Success Looks Like

Franchise revenue grows month over month
Weak franchisees either improve or exit
Operations run without founder involvement
Team executes without micromanagement
Problems are solved before they reach the founder

Your Core Responsibilities:

1. Franchise Performance

Track KPIs across all franchisees
Identify weak operators and fix or replace them
Push revenue, margin, and close rates
Enforce standards without negotiation

2. Operations

Build and improve systems
Remove bottlenecks
Implement scalable processes

3. Team Leadership

Hire, fire, and manage internal team
Hold people accountable
Build execution culture

4. Content & Communication (RU + EN)

Record videos in Russian and English
Lead calls with franchisees in both languages
Clearly explain strategy, changes, and expectations
Be the operational voice of the company

5. Decision Making

Make fast, independent decisions
Escalate only critical issues
Take full ownership of outcomes

Requirements:

Fluent Russian and English (mandatory, daily use)
Experience in home services / franchise / service business
Strong understanding of P&L
Proven track record of scaling operations
Ability to handle pressure and conflict
Comfortable on camera

Who Will Fail Here

People who need constant instructions
People who avoid conflict
People who talk more than execute
Corporate managers without real results
Anyone without strong bilingual communication

Compensation:

Compensation is discussed after interview, starting from $5,000/month after probation period
Growth based on performance and results
Additional bonuses tied to franchise performance

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Important

This role replaces the founder in daily operations.

You are not here to assist.
You are here to take control and deliver results.​​​​​​​​​​​​​​​​​​​​​

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