Toggle is a product company building eSIM and VPN solutions for global connectivity across all major platforms, including mobile, desktop, and TV.
Role Overview
Direct Manager: CTO
Location: Minsk
Format of work: full-time remote role with a 2/2 shift schedule, 12-hour shifts.
Responsibilities
- processing user requests (email, live chat) for Toggle VPN and Toggle eSIM;
- technical troubleshooting: assisting with VPN protocol configurations, diagnosing network issues, and helping users activate and install eSIM profiles across various devices;
- communicating with users in simple, understandable language — our products are designed for everyday people, not just IT professionals;
- collaborating with QA and Development teams: gathering logs, reproducing user scenarios, and creating detailed bug reports;
- collecting user feedback and common inquiries to update the internal and external Knowledge Base;
- interacting with AI support tools (tagging tickets, reviewing and adjusting automated workflows).
What We Expect from You
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at least 1 year of experience as a Technical Support Specialist or in a similar technical support role;
- fundamental understanding of networking principles (how the internet works, IP, DNS, routing);
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basic knowledge of VPN protocols and mobile network technologies (eSIM, APN);
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english level B2 or higher (confident in both written and spoken communication);
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advanced user of PC and mobile operating systems (iOS, Android).
Nice to have:
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previous technical support experience with telecom providers, hosting services, or VPNs;
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experience working with Zendesk and support automation systems.
Soft skills:
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empathy and patience — the ability to explain complex technical concepts in plain English;
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stress resistance — readiness to handle frustrated users and emotional situations calmly;
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willingness to work on a rotating schedule (12-hour shifts).
Perks
- official employment and a competitive salary;
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paid vacation+5 personal days per year;
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support for growth: we cover professional courses, books, and conferences;
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private health insurance (including dental coverage);
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internal English classes;
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fast skill growth in a startup-paced environment;
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a culture of openness, respect, and honest feedback;
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minimal bureaucracy — maximum impact and momentum.
Ссылка на вакансию в банке вакансий на gsz.gov.by:
*вакансия, планируемая к открытию (перспективная)
The vacancy is open to applicants who speak English fluently