Head of Sales (Tallinn)

Perfect.Live is not just a concierge service — it’s a key to the world’s most exclusive doors. Our goal is to ensure that the best clients find us on their own, trust us unconditionally, and stay with us forever.

We’re looking for a Head of Sales to build and scale our sales and customer retention system across B2C and B2B segments.

What you’ll do

• Develop and implement the sales strategy for B2C and B2B segments.

• Build and optimize the full funnel: from acquisition to retention and client expansion.

• Lead team growth, including hiring, onboarding, and training.

• Manage key metrics: CAC, LTV, conversion rate, revenue, churn, and more.

• Scale customer acquisition channels and improve commercial performance.

• Build Customer Success processes with the service team to reduce churn and increase customer value.

• Develop CRM processes, automate workflows, and standardize team operations.

• Create upsell and cross-sell strategies.

• Work closely with marketing, product, finance, and operations teams.

• Lead forecasting, pipeline management, and growth planning.

• Analyze market trends, competition, and client needs, and turn insights into product recommendations.

• Prepare regular reports and business analysis.

What we’re looking for

• 5+ years of experience in sales leadership, ideally in IT / Services / FinTech / Digital industries.

• International experience is a strong plus.

• Fluent English and Russian.

• Experience across both B2C and B2B.

• Hands-on experience building Customer Success processes.

• Strong skills in process design, CRM implementation, funnel automation, and operational frameworks.

• Deep understanding of sales funnel metrics and unit economics.

• Data-driven mindset and strong decision-making skills.

• Proven ability to build and scale sales teams.

• Strong cross-functional collaboration skills.

• Experience in a startup or scale-up environment is an advantage.

• Residence in the Schengen Area or ability to relocate.

We offer

• A strategic role with direct impact on business growth.

• The opportunity to influence product and service development.

• Competitive compensation: fixed salary + bonuses.

• Work location: Tallinn, Estonia.

• Unique cases and a global client base.

• A professional team that values ambition, speed, and exceptional quality.

Dear Candidates,

Please feel free to include a cover letter mentioning your citizenship and whether you’re able to live and work in the Schengen Area.