1. Key Responsibilities
SFA System Operations:
- Ensure the stable operation and maintenance of core business systems.
- Gather and analyze feedback and improvement requests from business units; collaborate with external solution providers (vendors) to drive system enhancements and troubleshooting.
Project & Change Management:
- Lead implementation and upgrade projects for new and existing IT solutions.
- Establish and drive change management processes to support employee onboarding, maximize system adoption, and accelerate digital transformation.
IT Asset & License Management:
- Manage the full lifecycle of corporate IT assets (PCs, mobile devices, peripherals, etc.), including procurement, distribution, tracking, and disposal.
- Monitor and manage software license counts (e.g., M365, Azure and so on) to ensure compliance and cost optimization.
Information Security & Governance:
- Enforce corporate information security guidelines and conduct security awareness training for employees.
- Manage accounts, access permissions, and security compliance for solutions and corporate devices to protect corporate data assets.
2. Qualifications
- Experience: Minimum of 5 years of experience as an IT Manager or in a related role (e.g., IT Planning, System Operations, Vendor Management).
- Education: Bachelor’s degree or higher in Computer Science, Information Technology, Management Information Systems (MIS), or a related technical field (or equivalent professional experience).
- Core Competencies:
- Vendor Management: Proven capability to effectively manage external development/solution vendors, including clearly translating business needs into technical requirements (RFP creation) and managing deliverables.
- Business Process Understanding: Ability to quickly understand sales (SFA) and cross-functional business workflows, translating them into system logic and functionality improvements.
- Change Management & Onboarding: Capability to create user guides, training manuals, and conduct onboarding/training sessions for employees when introducing new systems or workflows.
- Communication Skills: Exceptional communication, problem-solving, and conflict-resolution skills to act as a bridge between internal stakeholders (non-technical users) and external partners.
3. Preferred Skills (Preferences)
- SFA/CRM Experience: Hands-on experience operating, managing, or upgrading SFA (Sales Force Automation) or CRM solutions.
- Industry Experience: Experience working within the FMCG (Fast-Moving Consumer Goods), retail, or global manufacturing/distribution sectors.
- M365 & Automation Proficiency: Experience managing M365 environments (Entra, Azure and so on) or developing low-code business applications using Microsoft 365 tools (Power Apps, Power Automate, etc.).
- Project Management Tools: Proficiency in utilizing project and task management systems (e.g., Jira, Monday.com, ClickUp) to track team deliverables and projects.